Accessibility Statement
for services
As part of our accessibility statement, we would like to provide an overview of the current level of compliance of the service(s) described below with the accessibility requirements under applicable legislation (in particular, the German Accessibility Reinforcement Act – Barrierefreiheitsstärkungsgesetz, BFSG).
Information about the Service Provider
HOTEL CAROLINE MATHILDE
Alter Bremer Weg 37
D-29223 Celle
Phone +49 5141 98078-0
Fax +49 5141 98078-555
info@caroline-mathilde.de
www.caroline-mathilde.de
General Description of the Service
The website www.caroline-mathilde.de presents the services offered by the 4-star Hotel Caroline Mathilde in Celle. The hotel provides accommodation in single and double rooms, suites, and apartments, as well as an in-house wellness area with sauna, pool, and relaxation zones. The website also provides information about the hotel restaurant “Kanapé,” bookable meeting and event rooms, leisure activities, and vacation packages in the Celle region and the Lüneburg Heath. Guests can find information about facilities, prices, arrangements, and services, and can contact the hotel or request rooms directly via the website.
Description of Service Delivery
The services offered by the hotel—such as accommodation, use of the wellness area, restaurant services, and event or leisure offerings—are delivered on-site at Hotel Caroline Mathilde in Celle. Guests can obtain detailed information on the website, select individual arrangements, and make a non-binding inquiry or reservation by phone. All services are provided by hotel staff during opening hours and subject to availability. Use of services takes place in person at the hotel. Some service areas (e.g., wellness, restaurant, or meeting rooms) may have limited availability depending on the season or booking situation. Relevant notices will be published on the website or provided during the booking process.
Level of Accessibility Compliance
The service mentioned above is partially compliant with the requirements of the German Accessibility Reinforcement Act (BFSG).
The following parts/content/functions of the service are not or not fully accessible:
The virtual tour is provided by an external service provider and is not fully accessible to all user groups. A fully accessible alternative is not currently available.
PDF documents are not always designed to be accessible.
The booking system is operated via an external provider (cbooking). This booking software is not fully accessible to all user groups.
- The virtual tour is provided by an external service provider and is not fully accessible for all user groups. A fully accessible alternative is not currently available.
- PDF documents are not always designed to be accessible.
- Bookings are processed through an external service provider. The booking software used for this purpose, cbooking, is not fully accessible for all user groups.
Creation of this Accessibility Statement
Date of creation: July 25, 2025
Date of last review regarding accessibility compliance: July 25, 2025
Assessment of Accessibility Status
The assessment of the accessibility status is based on self-evaluation.
Accessible Alternatives
The virtual tour is provided by an external provider (Google). It can be operated via keyboard, but users may experience issues with focus navigation. A fully accessible alternative is not currently available.
Bookings are made using an external booking software, and the responsibility for accessibility lies with the provider. As an alternative, booking inquiries can also be made by phone at +49 5141 98078-0 or by email at info@caroline-mathilde.de.
There is a current menu available in PDF format at: https://caroline-mathilde.de/essen-trinken/. This document is not yet fully accessible.
All prices can also be requested by phone or email.
Contact for Reporting Accessibility Issues
If you encounter any barriers when accessing content on https://caroline-mathilde.de/, we appreciate your feedback. Please send an email to info@caroline-mathilde.de. Your comments help us improve our website continuously.